Terms of Service

Service: Zoleka helps you create business documents, track payments, and manage clients.

Activation: Your account is activated once you accept these Terms and the Privacy Policy on WhatsApp.

Billing: Paid plans renew automatically unless cancelled before the next billing date.

Cancellation: You can cancel auto-renew anytime; access continues until your paid period ends.

Refunds: Full refund claims are available for the most recent paid subscription payment within the configured cooling-off window.

WhatsApp voice notes: if you send a voice note while drafting a document, we transcribe it to text and may retain the audio recording for up to one year to improve our chatbot and review quality. See our Privacy Policy for details.

Acceptable use: You are responsible for lawful use of generated content and customer data.

Changes: We may update these Terms. Continued use after acceptance of a new version means you agree to the update.

Introductions: Zoleka introduces you to local businesses. We share your WhatsApp number only with the business you choose. Zoleka does not do the work itself.

Ratings both ways: after a job is done you can rate the business, and the business can rate you from 1 to 5 with short tags such as “Paid on time” or “Wasn't there”.

What businesses see: other businesses see your score only once you have at least 3 ratings from at least 2 businesses, plus positive tags and how many jobs you've had through Zoleka. Negative tags and any written notes are seen only by Zoleka.

Your rating: you can see your score and the tags you've received from the menu on your job page, and ask us to review a rating you think is unfair. We remove ratings that break our rules.